collecting l'art consommable : to understand your rights
To maintain complete transparency between us, here is how digital acquisitions work in my gallery and why.
The Nature of Digital Acquisitions
In the physical art world, a gallery piece can be packed, shipped, and eventually returned.
Digital art, however, is unique. The moment your acquisition is confirmed, you receive immediate, unrestricted access to download the high-resolution master files (PDF and PNG formats).
Under European Law (Article L221-28 of the French Consumer Code), digital content delivered instantly without a physical medium is exempt from the standard 14-day cooling-off period. Once the files are delivered, the acquisition is considered final.
Preserving Artistic Integrity
This policy is not just legal; it is vital to preserving the integrity of my creation and my work as an independent artist.
A Note on Art Stewardship: Unlike a physical canvas, a digital file cannot be "returned" or erased from a device in a verifiable way. Without this boundary, an artwork could be downloaded, permanently kept in a private collection, and then refunded.
Collector Support & Quality Guarantee
I want your curation experience to be flawless. To ensure complete confidence prior to your purchase:
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High-Fidelity Previews: Every piece in my gallery is presented with precise details so you can visualize the artwork before it joins your space.
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Technical Assistance: Should you experience any issue with your download link, file compatibility, or formatting, I am fully dedicated to assisting you. Contact me at pelemele101@gmail.com, and we will resolve it immediately.
Why I Ask for Your Express Consent
This is precisely why you will find a small box to check before validating your order. By checking it, you give me your express consent to deliver the artwork instantly, and you acknowledge that you waive the 14-day right of withdrawal.
It is a simple, legal way to ensure that the art is delivered to your screen immediately, while protecting the creation from being duplicated and unfairly returned. It seals our contract with fairness and mutual respect for the artwork.
In the Event that a Withdrawal Applies
In any exceptional case where the legal conditions for excluding the right of withdrawal are not met, you retain your 14-day right to cancel the contract.
To exercise this right, a formal request must be submitted. You can either download, fill out, or copy our Standard Withdrawal Form available at the bottom of the Refund Policy and send it via email to pelemele101@gmail.com before the 14-day period expires.
Thank you for supporting my art and respecting the work behind each curation 🩷